NHS111When we are closed

When the surgery is closed and you need to see a doctor urgently but it’s not an emergency dial 1-1-1 for advice and help.

NHS 111 is a service that has been introduced to make it easier for you to access local NHS Healthcare Services.

You can call 111 any time when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

The easy to remember, free to call number is being introduced across England to help reduce the pressure on A & E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is for people who aren't sure if they need to go to A & E, don't have a GP to call or generally need reassurance and advice

On dialling 111 a team of fully-trained advisers and experienced nurses who will assess your condition and direct you to the local service that can help you best, when you need it.

There are now only three numbers you need to know: your GP surgery, 111 for urgent healthcare advice and 999 for life-threatening emergencies.


When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • You need medical help fast but it's not a 999 emergency. 
  • You think you need to go to A & E  or need another NHS urgent care service. 
  • You don't know who to call or you don't have a GP to call.
  • You need health information or reassurance about what to do next. 

For less urgent health needs, contact your GP in the usual way.

For immediate, life-threatening emergencies, continue to call 999

When you call 111 you will be assessed, given advice and directed straight away to the local service that helps you best. That could be an out of hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist. 

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website