Appointments

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You have a right to request an appointment with GP. So that you can more easily get to see that doctor, please consider whether you really need to see a doctor this time. Our Reception team are highly skilled professionals and are able to navigate you to services in the area which can assist with your problem, sometimes sooner than waiting to speak to the GP.

IF you believe that you have a simple self-limiting condition, for example a common cold, then there are other options such as self-treatment of visiting a pharmacist. These may save you time, get the matter sorted more quickly - and open up appointments for more urgent cases. 

That said, we do not wish to create any barriers for people who are worried and who feel that the doctor appointment is needed. By using common-sense and good judgement it is possible to deliver a better service for everyone - so that when you really need to see the doctor, an appointment is more easily available.

Appointments with a GP

All appointments are "Telephone Triage" in the first instance, if the GP decides you need to be examined, they will offer you a "Face to Face" appointment, usually the same day or soon after.

Appointments are for one patient at a time. If there is more than one person needing to speak to the doctor, separate appointments must be made. 

We are aware that it is sometimes difficult to get through on the telephone. Be reassured that we do have a number of incoming lines and our staff do answer the telephone promptly. Our target is to pick up the phone within 5 rings. However during busy periods your call will be held in a queue, please be patient with the receptionist, they will attend to your call as soon as possible.

The System

Opening times:  Monday - Friday: 08:00-18:00

An appointment system operates at our practice, you can ask to see a doctor of your choice-but this may not always be possible on the day or the time of your choosing. In these circumstances, if you are unable to wait, you will be offered an appointment with an alternative clinician.

How to book and cancel: Please book on-line via the SystmOnline or NHS App, alternatively telephone our main switchboard on 01482 646581 to speak to a receptionist.           

Urgent cases: These will be triaged and you can usually be spoken to on the same day. We have a number of Slots that become available at 8am for patients who require immediate treatment.             

Non-urgent cases: If your condition is non-urgent you can book a routine in advance appointment at a time and date to suit you. If you wish to speak to a particular GP you may have to wait until they have availability.

Make the most of your appointment

Doctors spend on average 10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.

Before you speak to the doctor write down when your symptoms started and what makes them better or worse. Please try to provide as much information as you can. 

If the Doctor wishes to see you, you can bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help. 

Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.  Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite. 

Ask the doctor to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down so that you can look them up later.  If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to. 

Cancelling your appointment

We understand that patients may need to cancel their appointments from time to time. You can cancel your appointment using a variety of methods such as:

  1. Replying to the text message you would have received with confirmation of your appointment.
  2. Logging into SystmOnline and choosing to cancel the appointment.
  3. Logging into the NHS App and choosing to cancel the appointment
  4. Telephoning the Practice on 01482 646581
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website