You have a right to request an appointment with GP. So that you can more easily get to see that doctor, please consider whether you really need to see a doctor this time.

IF you believe that you have a simple self-limiting condition, for example a common cold, then there are other options such as self-treatment of visiting a pharmacist. These may save you time, get the matter sorted more quickly - and open up appointments for more urgent cases. 

That said, we do not wish to create any barriers for people who are worried and who feel that the doctor appointment is needed. By using common-sense and good judgement it is possible to deliver a better service for everyone - so that when you really need to see the doctor, an appointment is more easily available.

Appointments with a GP

Appointments are for one patient at a time. If there is more than one person needing to see the doctor, separate appointments must be made. 

We are aware that it is sometimes difficult to get through to the doctor on the telephone. Be reassured that we do have a number of incoming lines and our staff do answer the telephone promptly. Our target is to pick up the phone within 5 rings.

The System

Opening times:  Monday - Friday: 08:00-18:00

An appointment system operates at our practice, you can ask to see a doctor of your choice-but this may not always be possible on the day or the time of your choosing. In these circumstances, if you are unable to wait, you will be offered an appointment with an alternative clinician.

How to book and cancel: Please telephone our main switchboard on 01482 646581 to speak to a receptionist.           

Urgent cases: These are normally accommodated and you can be seen on the day.                

Non-urgent cases: If your condition is non-urgent you can expect to see a GP within two working days although you may have to wait longer if you want to see a particular GP.

Make the most of your appointment

Doctors spend on average 10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.

Before you see the doctor write down when your symptoms started and what makes them better or worse. Please try to provide as much information as you can. 

When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help. 

Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.  Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite. 

Ask the doctor to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down so that you can look them up later.  If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to. 

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